Frequently Asked Questions

Is Vivid Nuance a registered company?

Yes we are a registered company.  Our details are as follows:   

Vivid Nuance (Pty) Ltd                                                                                         

Reg #: 2018/627222/07

Do you have a FaceBook page we can visit?

Yes, if you click on the Facebook icon below, it will direct you to our Facebook page

What guarantee do we have that we will receive our watch once we have paid?

Vivid Nuance has signed up with PayFast which is one of South Africa’s premium eCommerce payment platform, accepting major credit & debit cards, secure EFT payments and Bitcoin. PayFast not only protects the seller from fraud but it also offers payment protection to customers making a purchase. Therefore if your watch doesn’t arrive you are welcome to lodge a dispute with PayFast who in turn will handle the refund.  Vivid Nuance reputation is on the line and we wouldn’t risk losing our operating license with PayFast.  It’s a two way protection to the seller and the buyer, giving peace of mind that your watch will arrive safely. We also have a number of reviews on our Facebook page from previous customers

What payment methods do you accept? 

We accept all major Credit & Debits cards via our 3d secure online payment system through PayFast.  We also accept Electronic Fund Transfer (EFT) payments and Bitcoin.  If you wish to pay using PayPal then please email sales@vividnuance.co.za and we can make an arrangement. 

Do you have access to our payment information and how secure is our information after we make payment using credit or debit cards?

No we do not have ANY access to any of your payment credentials as this is outsourced to our third party payment platforms

PayFast has the highest security level and is “PCI-DSS Level 1 Compliant” meaning that your information is EXTREMELY safe.

What warranty does Vivid Nuance give us? 

Vivid Nuance ensures that all watches are in good working order and that no damage is visible to the watch before shipping. We take extra care to ensure that we package the watches correctly to ensure no damage during shipment.

Vivid Nuance will cover the internal watch mechanism with a 1 year warranty, provided that there is no physical (external or internal) damage or water / moisture damage to the internal mechanism. The warranty will also become null and void should the watch be opened by yourself / another third party.

Customers may lodge a warranty claim by emailing sales@vividnuance.co.za and providing us with a description of the problem. It will be the customers responsibility to cover costs of courier to deliver the watch to us. Upon receiving the watch we shall then have our team evaluate the issue and provide feedback within 5 business days. Should it be found that the issue is beyond repair then a replacement watch will be offered.

What is your typical delivery time for a watch?

Your shipment will take approximately 3-5 business days. We always try to deliver our watches on time and have a 97% satisfaction rate. Outer laying areas unfortunately takes an extra day or two once shipped.  Unfortunately shipping is not always controlled by us and is out of our hands and we can expect delays such as customs or busy peak periods such as Christmas Holiday Season. We also have an overnight delivery option available at R50 extra

Can you take me through the process and timelines?

Sure! Once a payment is made to Vivid Nuance, we will need the payment to clear in our account.

Once payment is confirmed, our team will prepare your order for shipping immediately.

What courier do you use?

We use Aramex Couriers (www.aramex.co.za) and DSV to ship our watches around South Africa. 

Are the watches brand new?

Yes the watches are brand new and in their original packaging.

Do you offer discounts?

Yes, we offer discounts on three or more items purchased at once.

Who can we get in touch with if we have any issues?

You can get in touch with the Team on +27 (0)65 519 4487 or alternatively email sales@vividnuance.co.za