Terms and conditions

1. Introduction

Welcome to Vivid Nuance, an ecommerce store based in South Africa specializing in men’s and women’s watches. By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions.

2. Eligibility

You must be at least 18 years old to make purchases. By using our site, you confirm that you meet this requirement.

3. Products

We strive to ensure accurate descriptions, images, and pricing of our watches. However, errors may occur, and we reserve the right to correct them without prior notice.

4. Pricing and Payment

  • All prices are listed in South African Rand (ZAR).

  • Payment methods include credit/debit cards, EFT, and other secure gateways.

  • International payments may incur additional bank or currency conversion fees.

5. Shipping and Delivery

  • Orders are processed within 2–5 business days.

  • Delivery is available across South Africa via The Courier Guy or Pargo

  • International shipping is available; costs and timelines vary by destination.

6. Returns and Refunds

  • Returns are accepted within 14 days of delivery if the watch is unused and in original packaging.

  • Refunds will be processed once the returned item is inspected.

  • Sale items may not be eligible for refunds unless defective.

7. Warranty

All watches come with a standard 1 year mechanical warranty. Warranty claims must be supported by proof of purchase.

8. Limitation of Liability

Vivid Nuance is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Privacy Policy

We respect your privacy and comply with South African data protection laws. Personal information is collected only for order processing and customer service.

10. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved in South African courts.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

By shopping with Vivid Nuance, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.